Return Policy/Terms and Conditions
Dejavu Boutique is a Full-Service Specialty Store retailer with a brick & mortar physical location where customers shop daily. When you place an order on our website we will treat you with the same care and respect that we extend to our in-store customers. Unfortunately, since we will not have the opportunity to meet you in person, you will not be able to receive the full extent of our passion for customer service. However, as an online customer please be assured that:
- we will do everything possible to make sure that your order is filled in a timely basis and that your shipment will arrive exactly when and how you expected.
- we will communicate with you personally after receiving your order BEFORE you are billed.
- we will address all important contingencies, including confirming that your item will be received in time for your wear date and that you have ordered the correct size based on the designer’s measurements.
- we stand behind this policy by extending a full return and credit policy if we ship you the wrong style, color, or size.
- we will issue a full credit if, due to unforeseen circumstances, your item cannot be shipped in time for your wear date and that we will inform you of this extremely rare occurrence in a timely manner.
- we will issue a full credit if, we ship you a style/color/size different than you ordered, if we have not contacted you in advance for you to authorize a substitution.
No returns or credits will be issued for online purchases for any other reasons other than those indicated above. But have no fear; our passion is for customer service. We assure you that your experience ordering from us online can only be surpassed if you come to our store to experience our outstanding customer service in person.
Please note that the prices that you see on our website reflect the Designer’s Suggested Retail Price [MSRP]. The designers that we represent do not allow their collections to be displayed on a website for a lower price than the MSRP price that you see on our website. If you see a lower price on any other website for the exact style from the same designer than you can KNOW FOR CERTAIN that website is producing and selling counterfeit dresses or gowns of inferior quality and shipping them as originals.
The prices in our store are not necessarily equal to the price on our website. We accept orders online to give our customers the convenience of purchasing their dress or gown directly from our website without the time and expense that we incur when you experience our outstanding customer service in our physical retail location.
We do everything we can to keep the prices on our website accurate and consistent with what the designer is charging for each style at the current time. However, it is possible that there may be a price on our website that is simply incorrect or that may have been changed by the designer without our knowledge.
If you purchase something on our website that is determined to be listed with an incorrect price, we will correct the price on our website immediately and we will contact you to inform you of the error. We WILL NOT bill you until you have been informed of the corrected price. At that time, you will have the opportunity to cancel your purchase or process a new order for the corrected price, which will be reflected on our website. Under NO CIRCUMSTANCES will we honor a price that is found to be incorrect on our website; this would be considered a breach of our agreement with our designers who do not allow their styles to be sold for a price less than their MSRP price.
If you have any questions about our Online Sales Policy or your purchase, please contact us during store hours so that we can address your concerns and answer your questions personally.
Thank you again for shopping with Dejavu Boutique.
Terms and Conidtions
TERMS & CONDITIONS
OVERVIEW
This website is managed by Deja Vu Boutique. Throughout the site, the terms “we,” “us,” and “our” refer to Deja Vu Boutique. By accessing our website and utilizing the services we provide, including purchasing products, you agree to the terms, conditions, policies, and notices outlined here.
By visiting our website or making a purchase, you engage in our “Service” and agree to comply with these Terms and Conditions (“Terms of Service,” “Terms”), including any additional terms and policies referenced or linked within this document. These terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By using any part of our site, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access our website or use our services. Any new features or tools added to the website will also be governed by these Terms. We reserve the right to update or change any part of these Terms by posting updates on our website. It is your responsibility to review this page periodically for updates. Continued use of the website after changes are posted constitutes your acceptance of those changes.
Our website is hosted on estyle, which provides the platform for us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are of legal age in your state or province of residence, or that you are the legal guardian providing consent for any minor dependents to use this site.
You agree not to use our products for any illegal or unauthorized purposes, and you must not violate any laws in your jurisdiction while using our services (including copyright laws).
Uploading or transmitting harmful code, viruses, ect is unlawful, and will be prosocuted.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions across various networks. Credit card information is always encrypted during transfers over networks.
You agree not to duplicate, sell, resell, or exploit any part of the Service without express written permission from us.
Section headings are for convenience only and do not affect the interpretation of these Terms.
SECTION 3 - ACCURACY AND TIMELINESS OF INFORMATION
We do our best to ensure all information on this site is accurate, but we are not responsible for any inaccuracies, omissions, or outdated information. The material on this site is for general information purposes only and should not be solely relied upon for decision-making.
We reserve the right to modify the content of this site at any time without obligation to update it. You agree it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES
Prices for our products may change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.
We are not liable for any changes, price adjustments, or discontinuation of our Service.
SECTION 5 - PRODUCTS AND SERVICES
Certain products or services may only be available online and in limited quantities. Returns or exchanges for these items are governed by our Return Policy.
While we strive to display product colors and images accurately, we cannot guarantee your device’s display will reflect true colors.
We reserve the right to limit sales or quantities of any products or services to any individual, geographic area, or jurisdiction. These decisions are made on a case-by-case basis.
Descriptions, pricing, and availability of products are subject to change without notice. We reserve the right to discontinue products at any time.
We do not guarantee that products or services will meet your expectations or that errors in the Service will be corrected.
SECTION 6 - BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order placed with us. Restrictions may apply to orders placed under the same account, credit card, or billing/shipping address. If any changes are made to an order, we will notify you via the contact information provided during purchase.
You agree to provide accurate and up-to-date information for all purchases. This includes updating your account details, such as email addresses and payment information, to ensure transactions are completed successfully.
For more details, please review our Return Policy.
SECTION 7 - THIRD-PARTY TOOLS AND LINKS
We may provide access to third-party tools or links for your convenience. These tools and links are provided “as is” without any warranties or guarantees.
We are not responsible for any third-party content, products, or services. Use of such tools or links is at your own discretion and risk.
Any future features or services offered through the website will also be subject to these Terms.
SECTION 8 - USER COMMENTS AND FEEDBACK
By submitting comments, feedback, or other materials to us, you grant us the right to use, edit, or share this content without restriction.
We are not obligated to maintain confidentiality, pay compensation, or respond to any submissions.
You agree that your comments will not violate any third-party rights or contain unlawful, abusive, or harmful material. You are solely responsible for the content you submit.
SECTION 9 - ERRORS AND INACCURACIES
Occasionally, there may be errors or omissions on our site related to product descriptions, pricing, promotions, or availability. We reserve the right to correct these errors and update information without prior notice, including after an order has been placed.
We are not obligated to update information unless required by law.
SECTION 10 - PROHIBITED USES
You agree not to use our site for unlawful purposes or to violate any local, state, or federal regulations. Prohibited actions include, but are not limited to, harassment, discrimination, uploading harmful code, or interfering with security features.
We reserve the right to terminate access to our site for any prohibited use.
SECTION 11 - LIMITATION OF LIABILITY
Deja Vu Boutique does not guarantee uninterrupted or error-free service. All products and services are provided “as is” without warranties of any kind.
We are not liable for any damages, including lost profits, data loss, or other consequential damages, arising from the use of our services or products.
SECTION 12 - GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of Maryland and the United States.
SECTION 13 - CHANGES TO TERMS
We reserve the right to update these Terms at any time. It is your responsibility to review them periodically. Continued use of our website after updates constitutes acceptance of the changes.
